Deep Rock® delivers in the ZIP area Change

Professional Cooler Cleaning Service FAQ

Have Questions? We Have Answers!

Q: Why do I need to have my water dispenser cleaned?

A: Like other appliances, your water dispenser requires regular maintenance. Cleaning and sanitizing ensures the freshest-tasting water and gives you peace of mind that your dispenser is clean, inside and out.

Plus, if you use our Professional Cooler Cleaning Service, your technician will inspect your cooler, look for any maintenance issues and replace any missing or damaged parts to ensure your dispenser is in top shape.

For these reasons, we recommend cleaning and sanitizing your dispenser at least twice a year.*

Q: What are the benefits of having Professional Cooler Cleaning Service versus cleaning the dispenser myself?

A: You can certainly clean your dispenser yourself, and we've provided cleaning instructions for all dispenser models for your convenience.

However, our professional service goes beyond what you can do on your own. Our technicians expertly clean and disinfect your water dispenser using professional-grade tools and an EPA-registered sanitizer effective against many viral pathogens – including E. coli and the novel coronavirus (COVID-19).**

They perform a 31-step sanitization process including thorough diagnostics and maintenance to ensure that your dispenser is performing most efficiently. They also clean – and replace, if necessary – the delicate interior parts of the cooler that come in contact with your water.

They'll leave your dispenser in pristine condition, with one of your fresh water bottles set up for you.

Q: My dispenser seems to be working fine. Why should I clean it?

A: Think of cleaning as part of regular maintenance. You want the freshest-tasting water for your family, friends and work colleagues. That's why we recommend cleaning and sanitizing your water dispenser at least twice a year.*

And, if your dispenser hasn't been used in a while, you might want to clean or sanitize it before you use it again.

Q. How long will a cooler cleaning appointment last?

A. A service appointment will take approximately 30 minutes.

Q. What precautions will the technician use while cleaning my cooler?

A. We have protocols in place to keep our associates and customers safe. Your technician will wear a mask and one-time-use gloves, a hairnet and shoe coverings.

Q. How often should my water dispenser be cleaned?

A. We recommend professional cleaning and sanitization service at least twice a year* to keep your dispenser in top shape and ensure the freshest-tasting water.

Q: How do I schedule service?

A: We're happy to work around your schedule and come when it's most convenient for you. Contact us to schedule your next professional cleaning. If you have questions, contact our customer care team.

Q: How will I be billed for service?

A: The $59.99 fee for service will be added to your bill during the month the service is performed.

*Recommended cooler cleaning frequency varies by cooler model.
**Our EPA-registered sanitizer and disinfectant is effective against emerging viral pathogens, including the novel coronavirus (COVID-19), as well as many pathogenic and environmental microorganisms, including E. coli.
$59.99 per dispenser service. Service model and pricing subject to change. Customer must be in good standing