Customer Info

Click here to watch the video on How Our Delivery Service Works.

• After signing up for water delivery service you will decide what day and time you would like your cooler to be set up.


• A Route Sales Representative (RSR) will come by your home or office to set up your cooler and drop off your first water delivery order.


• Your RSR will bring your contract and review product descriptions, pricing and promotional plans. They will then ask you to sign your contract.


• Your RSR will install the cooler and review operation instructions. Cooling and heating systems of the cooler will be verified. Proper bottle handling and no-spill features will be discussed.


• You will receive your welcome brochure and additional product brochures. You will also receive a branded note pad, which you can use to leave messages for your RSR on your delivery day.


• Your RSR will cover pertinent information in your brochure such as:
• Every-two-week delivery and a copy of your delivery schedule.
• Replacement of the empty water bottles that you have left outside. If you want to make adjustments to your service you can leave a note for your RSR, send an email to customerservice@water.com, or call customer service at 1.800.4WATERS.
• Online account management at water.com/mywater, where you can review your delivery and payment history, pay your bill and check your delivery schedule.


• Your invoice is due every 4 weeks. You can sign up for eInvoice or use a credit card.


• You will decide with your RSR where to leave your empties and where the new water bottles will be placed.


• The day before each delivery, you will receive a call to remind you that your RSR will be stopping by the next day.


• You should leave out your empty bottles the morning of your delivery day and attach a note if you need additional products.